Reliable- Management must be able to depend on the server to fulfill the responsibilities for which they were hired. You must report to work on time, serve the customers properly, and complete all tasks assigned to you.
Cooperative- A waiter or waitress must have a good attitude. You must be willing to work hard with co-workers in a common effort towards completing work assigned. Being cooperative also means adapting to the policies of management.
Personable- A waiter or waitress is chosen for his or her pleasant personality. Take the initiative to be friendly, patient, and courteous to guest, co-workers, and management, and never be rude.
Healthy- A serving job requires the server to be in close contact with guests, co-workers, and food. This means that a waiter must be healthy because a healthy server looks good, performs well on the job, and is able to lift and carry heavy tray.
Clean and neat- A server may be one of the only restaurant employees that the guests see and he must present a tidy appearance that reflects the image of a clean and neat restaurant. Particular attention should be paid to hair, nails and uniform.
Knowledgeable- A good waiter or waitress must learn appropriate serving methods and know how to apply them in a smooth, efficient manner. He/she must have an extensive knowledge of the food items on the menu.
Persuasive- A waiter or waitress must have the ability to sell oneself, promote the restaurant, and menu items during the course of service to the customer. He/she must be able to communicate well to show the persuasive talents to ensure that the customer’s wants and needs are met, and suggestive selling increases the size of the check and restaurant profits.
Attentive- Guests may need their waiter or waitress at any time during the meal, so a good server always concentrates on the job and never leaves a station unattended. He/she must be aware of the progress of the meal at each table and anticipate needs as they arise.
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